Privacy Policy

Effective Date: [02/05/2025] 
Business Name: Roberto Jewelry LLC 
Address: Salezian St 35, Nazareth, Israel 
Email: info@robertojewelry.com 
Phone: +972 52 566 3705
  1. Information We Collect

    We collect only the necessary information required to provide our services. This includes:

    • Personal Information: Name, email address, shipping address (collected during order placement or membership registration).
    • Automatic Data Collection: Basic cookies used for website functionality. No tracking or third-party marketing cookies are used.

    We do not store or process payment information. Payments are securely handled by third-party payment processors.

  2. How We Use Your Information

    We use your personal data only for:

    • Processing and delivering orders.
    • Providing customer service.
    • Sending marketing emails only with your explicit consent.
  3. Data Protection & Security

    We ensure your data is protected through SSL encryption and secure storage. No customer data is shared with third parties.

  4. Customer Rights

    You have the right to access, update, or delete your personal information. To request changes, contact us at info@robertojewelry.com.

  5. Compliance

    Roberto Jewelry complies with Israeli Consumer Protection Laws, GDPR (for EU customers), and U.S. consumer laws.

Disclaimer

  1. Product Authenticity & Materials
    • All jewelry is handmade and crafted from 100% first-grade gold.
    • Every piece comes with a lifetime warranty.
    • As all items are handmade, slight variations in craftsmanship may occur.
  2. Liability & Allergies
    • We guarantee the purity of our gold but cannot predict or be held liable for allergic reactions.
    • Jewelry must be handled with care. We are not responsible for damages caused by improper use, exposure to harsh chemicals, or accidents.
  3. Custom Orders & Engravings
    • All custom and engraved orders are made per the client’s request.
    • Once customized, the item cannot be returned or exchanged unless defective.
  4. Warranty & Repairs
    • Our lifetime warranty covers craftsmanship defects but does not cover normal wear and tear.
    • If repairs are needed due to non-manufacturing defects, charges may apply.

Shipping & Return Policy

  1. Shipping Information
    • We offer global shipping via FedEx, DHL, and other premium carriers.
    • Shipping is included in the product price—no extra costs.
    • Processing time: 3-8 business days.
    • Shipping time: 4-10 business days, depending on the destination.
    • All shipments are insured against loss or damage.
    • Upon delivery, customers must sign for the package—once received, Roberto Jewelry is no longer responsible for loss or theft.
  2. Customs & Duties
    • To our knowledge, no additional customs fees apply to our shipments. However, customers are responsible for verifying local regulations.
  3. Order Cancellations
    • Cancellations are accepted only within 48 hours of purchase.
    • Custom or engraved orders cannot be canceled after production starts.
  4. Returns & Refunds
    • Return Period: 14 days from delivery.
    • Items must be unused, in original condition and packaging.
    • Custom-made and engraved jewelry cannot be returned.
    • Refund Process: Once we receive and inspect the returned item, refunds are processed within 14 days.
    • Customers are responsible for return shipping costs unless the item is defective.

For Any Inquiries, Please Contact Us At:

Phone+972 52 566 3705LocationSalezian St 35, Nazareth, IsraelMailinfo@robertojewelry.com